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Posts Tagged ‘customer service’

Is EDA Customer Documentation Viewed as Important Anymore?

Wednesday, August 13th, 2014

There was a time when the “big three” gave the impression they deeply cared about what their customers saw in their documentation and how useful they shared critical product information. From my view, that is no longer the case. Maybe that is harsh but this is more than a simple impression. Whether providing book-based or topic-based documents, whether offering downloadable pdf hard copy, sharing online documentation with robust search capabilities, or delivering meaningful embedded tutorials, most EDA companies took an active role in ensuring what they produced would be innovative, encompass the latest trends and meet (and even exceed) customer expectations.

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