DALLAS & FORT WORTH, Texas — (BUSINESS WIRE) — April 12, 2016 — Mouser Electronics, Inc. today announced that for the fourth-straight year it has been honored with the esteemed NorthFace ScoreBoard Award (NFSB) from Omega Management Group Corp. in recognition of Mouser’s excellence in global customer service and support.
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For the fourth consecutive year, Mouser Electronics has received the NorthFace ScoreBoard Award from Omega for World-Class Customer Service Excellence. Pictured left to right are Mouser executives Minky Lam, Mark Burr-Lonnon, Graham Munson, President/CEO Glenn Smith (center holding trophy), Steve Newland, Coby Kleinjan and Stephanie Sorrell. (Photo: Business Wire)
The award acknowledges that throughout 2015, Mouser received high levels of satisfaction representing consistency in exceeding customer expectations. As it did in the three previous years, Mouser was rated 4.8 on the 5-point NFSB scale from customer surveys conducted across the globe in 2015. The global distributor received a 99% customer satisfaction score, based on overall order experience.
Since 2000, Omega has presented the award annually to companies that, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year.
“Customer service is at the heart of everything we do here at Mouser. To receive the NorthFace ScoreBoard Award once is a high honor. To be recognized four years running is extremely gratifying,” said Steve Newland, Mouser’s Senior Vice President of Americas Sales and Global Sales Operations. “Our teams across the globe work hard daily to ensure that each and every customer is happy with their buying experience. It’s really wonderful to receive this kind of validation from our customers.”
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, President and CEO of Omega.
Omega measures customer satisfaction and loyalty levels on a 5-point scale at least four times during the year in the categories of technical support, field service, customer service and account management. NorthFace ScoreBoard recipients are companies that, based solely on survey responses from their own customers, achieved the equivalent of a 4.0 or above, out of a possible 5.0, during the prior calendar year.
Mouser customer surveys were reviewed, audited and certified by Omega Management Group to qualify for the high NFSB distinction. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality.
Mouser’s Customer Service Excellence Program is deeply engrained into its corporate culture, where emphasis is placed on the important role of each employee, working as a team to help ensure customer satisfaction and loyalty. The company is a global authorized distributor for the newest semiconductors and electronic components. For more information, visit http://www.mouser.com/nfsb-award.
With its broad product line and unsurpassed customer service, Mouser caters to design engineers and buyers by delivering What’s Next in advanced technologies. Mouser offers customers 22 global support locations and stocks the world’s widest selection of the latest semiconductors and electronic components for the newest design projects. Mouser Electronics’ website is updated many times per day and searches more than 10 million products to locate over 4 million orderable part numbers available for easy online purchase. Mouser.com also houses an industry-first interactive catalog, data sheets, supplier-specific reference designs, application notes, technical design information, and engineering tools.
About Mouser Electronics
Mouser Electronics, a subsidiary of TTI, Inc., is part of Warren Buffett's Berkshire Hathaway family of companies. Mouser is an award-winning, authorized semiconductor and electronic component distributor, focused on the rapid introduction of new products and technologies to electronic design engineers and buyers. Mouser.com features more than 4 million products online from more than 500 manufacturers. Mouser publishes multiple catalogs per year providing designers with up-to-date data on the components now available for the next generation of electronic devices. Mouser ships globally to over 500,000 customers in 170 countries from its 492,000 sq. ft. state-of-the-art facility south of Dallas, Texas. For more information, visit http://www.mouser.com.
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Mouser and Mouser Electronics are registered trademarks of Mouser Electronics, Inc. All other products, logos, and company names mentioned herein may be trademarks of their respective owners.
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