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Cheated Customer
10/09/08 03:08 PM
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This product should come with an enormous health warning.
Not only does it not work properly, the "free lifetime technical support" consists of a telephone number which does not work and an ignored technical email hotline.
The first approach of the technical hotline is to persuade people to upgrade. If you refuse to upgrade, you will be treated to a level of incompetence that would beggar belief.
For example:-
You ask: "My passcode is 12567. I can't re-install the package on a PC it used to work on last week but had to be reformatted"
They respond: "That's because you have an old version of Visual Spice"
You respond: "Hang on it worked last week"
They respond: "Would you like to upgrade?"
You respond: "Not at the moment. How do I get this working?"
They respond: "Follow this web link and click on the embedded link"
You respond: "That link doesn't work. The web page says it doesn't exist"
They respond: "That's because you have an old version of Visual Spice. Want to upgrade?"
You respond: "Hang on it's your web page that's broken. Nothing to do with Visual Spice"
They respond: "OK what's your passcode"
You respond: "I gave you that already it's 12567"
3 weeks later and despite 13 emails, no further response from them.
It's not just that though. Several other unfortunate customers have complained about the same thing - have a look in google. Most customers don't even appear to get the software at all after paying.
If you are "fortunate" enough to get it working, the user interface is at best non-intuitive. No click and drag facility here. You use right hand clicks and all other sorts of complex actions to perform simple tasks.
All in all this product is simply hopeless but worse still is the faint whiff of something not being right about Island Logix itself.
As the title says, Buyer Beware.

Entire thread
SubjectPosted byPosted on
*Island Logix Ships VisualSPICE Design Studio Advanced VersioCheated Customer  10/09/08 03:08 PM
.*Cheated Customer  10/09/08 03:08 PM
.*Re: lecroy   10/24/08 01:44 PM
.*Re: fredc   12/26/08 12:50 PM
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