ERROR: Article not found.

Reviews:
Review Article
  • Buyer Beware !!!!!! October 14, 2007
    Reviewed by 'Cheated Customer'
    This product should come with an enormous health warning.

    Not only does it not work properly, the "free lifetime technical support" consists of a telephone number which does not work and an ignored technical email hotline.
    The first approach of the technical hotline is to persuade people to upgrade. If you refuse to upgrade, you will be treated to a level of incompetence that would beggar belief.

    For example:-
    You ask: "My passcode is 12567. I can't re-install the package on a PC it used to work on last week but had to be reformatted"

    They respond: "That's because you have an old version of Visual Spice"

    You respond: "Hang on it worked last week"

    They respond: "Would you like to upgrade?"

    You respond: "Not at the moment. How do I get this working?"

    They respond: "Follow this web link and click on the embedded link"

    You respond: "That link doesn't work. The web page says it doesn't exist"

    They respond: "That's because you have an old version of Visual Spice. Want to upgrade?"

    You respond: "Hang on it's your web page that's broken. Nothing to do with Visual Spice"

    They respond: "OK what's your passcode"

    You respond: "I gave you that already it's 12567"

    3 weeks later and despite 13 emails, no further response from them.

    It's not just that though. Several other unfortunate customers have complained about the same thing - have a look in google. Most customers don't even appear to get the software at all after paying.
    If you are "fortunate" enough to get it working, the user interface is at best non-intuitive. No click and drag facility here. You use right hand clicks and all other sorts of complex actions to perform simple tasks.

    All in all this product is simply hopeless but worse still is the faint whiff of something not being right about Island Logix itself.

    As the title says, Buyer Beware.

      Was this review helpful to you?   (Report this review as inappropriate)


Aldec

Downstream : Solutuions for Post processing PCB Designs

Featured Video
Jobs
Senior Electrical Engineer for Allen & Shariff Corporation at Pittsburgh, Pennsylvania
Upcoming Events
DAC 2018 at Moscone Center West San Francisco CA - Jun 24 - 28, 2018
Symposium on Counterfeit Parts and Materials 2018 at College Park Marriott Hotel & Conference Center MD - Jun 26 - 28, 2018
Concar Expo 2018 at Convention Hall II Sonnenallee 225 Berlin Germany - Jun 27 - 28, 2018
Nanotech 2019 at Tokyo Big Sight East Halls 4-6 & Conference Tower Tokyo Japan - Jun 30 - 1, 2018
ClioSoft at DAC
Altair
TrueCircuits: UltraPLL



Internet Business Systems © 2018 Internet Business Systems, Inc.
25 North 14th Steet, Suite 710, San Jose, CA 95112
+1 (408) 882-6554 — Contact Us, or visit our other sites:
AECCafe - Architectural Design and Engineering TechJobsCafe - Technical Jobs and Resumes GISCafe - Geographical Information Services  MCADCafe - Mechanical Design and Engineering ShareCG - Share Computer Graphic (CG) Animation, 3D Art and 3D Models
  Privacy PolicyAdvertise