The proceeds from this round will be used to accelerate business growth in new geographies and vertical markets and fuel the continued technological innovation established in the company's pioneering SaaS Customer Appointment Management Solution.
"We are honored by Intel Capital's significant investment in TOA," said Yuval Brisker, president and CEO of TOA. "This investment, along with the rapid adoption of our solution by forward-thinking market leaders, will further TOA's success in helping customers achieve the key differentiator everyone is looking for-enhancing the customer experience."
"SaaS-based customer service delivery solutions are one of the fastest growing segments in the overall CRM market," said Lisa Lambert, managing director of the Software & Solutions Group at Intel Capital. "TOA Technologies has tapped this growing market segment with a unique solution that reduces wait time for consumers and improves service delivery efficiency for corporations."
TOA's holistic, integrated and customer-focused approach to field service management combines advanced web-based mobility technologies, predictive intelligence, and interactive customer communications to radically increase operational efficiencies while providing the ultimate customer experience. This unique approach allows service providers with large and small mobile workforces in diverse industries such as cable, telecom, utility and retail, to accurately estimate appointment times and narrow the customer's wait window to 60 minutes or less, completely revolutionizing the customer experience.
By eliminating consumers' "window pain", TOA strengthens the service provider's single-most vital link to its customers-the in-home appointment. Immediately upon the deployment of their solution, TOA clients worldwide have found that enhancing the customer experience by better managing the mobile workforce produces measurable increases in productivity, customer satisfaction and significantly, overall revenue.
With recent deployments by Cox Communications, the third-largest cable television company in the United States and ONO, Spain's largest broadband communications provider, TOA is rapidly emerging as the mobile workforce solution of choice among tier-one service and goods providers. In May, Gartner Group announced that it had named TOA Technologies a Visionary in its 2008 Magic Quadrant for Field Service Management.
About TOA Technologies
A leader in Software-as-a-Service (SaaS) solutions focused on managing mobile workforces, TOA Technologies for the first time brings global enterprises a holistic approach for Customer Service Management, which enables a dramatically enhanced customer experience. With a quick time to market and web-based flexibility, TOA's ETAdirect solution provides unparalleled cost savings, an immediate Return on Investment, and increased productivity. Recently named as a Visionary in Gartner's annual 2008 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional information please visit www.toatech.com.
About Intel Capital
Intel Capital, Intel's global investment organization, makes equity investments in innovative technology start-ups and companies worldwide. Intel Capital invests in a broad range of companies offering hardware, software, and services targeting enterprise, home, mobility, health, consumer Internet, semiconductor manufacturing, and cleantech. Since 1991, Intel Capital has invested more than US$7.5 billion in approximately 1,000 companies in 45 countries. In that timeframe, 168 portfolio companies have gone public on various exchanges around the world and 212 were acquired or participated in a merger. In 2007, Intel Capital invested about US$639 million in 166 deals with approximately 37 percent of funds invested outside the United States. For more information on Intel Capital and its differentiated advantages, visit www.intelcapital.com.
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