PTC Announces Service Lifecycle Management System for Smart, Connected Product and Service Efficiencies

System Connects People, Processes and Information to Improve Service and Customer Outcomes

NEEDHAM, Mass. — (BUSINESS WIRE) — June 16, 2014 — Manufacturers, equipment operators and service providers are evolving their business models to drive higher customer value and profitably grow service revenue and market share by bringing new and differentiated product and service offerings to market. To enable these offerings, PTC (Nasdaq: PTC) today announced the PTC Service Lifecycle Management (SLM) System for product-smart service. The PTC SLM System provides an integrated set of innovative solutions that enable a service leader to plan, execute and optimize service across their entire network, regardless of task, role, product or geography.

The arrival of the Internet of Things (IoT) era means manufacturers and service providers are facing new and complex challenges to stay competitive and grow profitably in a smart, connected world. Potentially every device in the office, factory or home, on the road, air and, sea, in cities and farms could be connected, drastically changing how products and systems are created, operated, and serviced. As real-time data is captured, organizations will need to analyze and share the data across their extended enterprise and ecosystem to assure optimal product performance, use, sustainability, and reliability.

“PTC has a history of providing innovative solutions to the manufacturing industry,” said Sumair Dutta, chief customer officer, The Service Council. “The PTC SLM System offers a complete view of the service lifecycle, which enables OEMs and service providers to optimize product and service performance to complement improved design and manufacturing capabilities.”

Historically, service teams have been focused on optimizing functional processes such as customer support, parts management and pricing, technical and part information, warranty management, etc. This disconnected and siloed approach has challenged organizations to deliver on increased customer and market demand for products and services. The PTC SLM System, coupled with PTC’s deep domain expertise, provides organizations with the technology and best practices to compete in a global, connected world that demands service excellence and competitive differentiation.

The PTC SLM System was purpose-built for product smart service and provides a single service view that addresses the complexities and dynamics of a global service ecosystem to optimize each service event for the service worker at the point of service and for the service manager for real-time operations decision making.

With the PTC SLM System, customers can maintain and analyze service and product history from a single unit, fleet or entire installed-base perspective for continuous product and service improvement.

“As products and systems become smart and connected, and companies continue to shift their business models from products to services, organizations must adopt an end-to-end system approach to service process transformation and optimization,” said Lee Smith, divisional general manager, SLM Segment, PTC. “The PTC SLM System is architected to connect product design with service planning and execution throughout the extended service network allowing companies to leverage service as a market differentiator that drives customer value, revenue growth and sustainable competitive advantage.”

Additional Resources

About PTC

PTC (NASDAQ: PTC) enables manufacturers to achieve sustained product and service advantage. PTC's technology solutions help customers transform the way they create, operate and service products for a smart, connected, world. Founded in 1985, PTC employs approximately 6,000 professionals serving more than 28,000 businesses in rapidly-evolving, globally-distributed manufacturing industries worldwide. Get more information at

Follow us on Twitter - Watch us on YouTube - Connect with us on LinkedIn - Join our PTC Community - Visit us on Facebook – View other Social Media Platforms

PTC and the PTC logo are trademarks or registered trademarks of PTC Inc. or its subsidiaries in the United States and other countries.


PTC Corporate Communications
Beth Ambaruch, 952-435-5058
Email Contact
Weber Shandwick
Anand Savani, 617-520-7290
Email Contact

Review Article Be the first to review this article
Downstream : Solutuions for Post processing PCB Designs

Featured Video
ASIC Hardware Engineer for BAE Systems Intelligence & Security at Arlington, VA
Senior Electrical Engineer for Allen & Shariff Corporation at Pittsburgh, PA
Applications Engineer for intersil at Palm Bay, FL
Design Verification Engineer for intersil at Morrisville, NC
Senior Formal FAE Location OPEN for EDA Careers at San Jose or Anywhere, CA
Principle Electronic Design Engr for Cypress Semiconductor at San Jose, CA
Upcoming Events
IPC APEX EXPO 2018 at San Diego Convention Center San Diego CA - Feb 24 - 1, 2018
DVCon US 2018 at Double Tree Hotel San Jose CA - Feb 26 - 1, 2018
5th EAI International Conference on Big data and Cloud Computing Challenges at Vandalur, Kelambakkam high road chennai Tamil Nadu India - Mar 8 - 9, 2018
DownStream: Solutions for Post Processing PCB Designs
TrueCircuits: IoTPLL

Internet Business Systems © 2018 Internet Business Systems, Inc.
25 North 14th Steet, Suite 710, San Jose, CA 95112
+1 (408) 882-6554 — Contact Us, or visit our other sites:
AECCafe - Architectural Design and Engineering TechJobsCafe - Technical Jobs and Resumes GISCafe - Geographical Information Services  MCADCafe - Mechanical Design and Engineering ShareCG - Share Computer Graphic (CG) Animation, 3D Art and 3D Models
  Privacy PolicyAdvertise