xMatters™ Announces Acquisition of Deloitte Australia’s Bamboo™ Product Line

xMatters continues focus on providing business resilience solutions with addition of the leading mobile incident management smart phone application

SAN RAMON, Calif. — (BUSINESS WIRE) — February 13, 2013 — xMatters, inc., the relevance engine company, today announced the acquisition of Bamboo™, a leading industry mobile incident management application developed by professional services firm Deloitte Australia. Deloitte introduced Bamboo in 2011 as a “mobile-first” incident management technology, revolutionizing how workplace disasters and crises are handled with its innovative mobile technology.

Bamboo publishes incident management plans, procedures and actions to an individual’s smartphone in a practical and friendly way. When a plan or procedure is added or changed, Bamboo automatically updates only the affected users based on their role and other criteria. This means that even when a network fails, users can still access the latest critical information and response plans.

Bamboo’s ability to publish incident management procedures to smartphones for offline access complements xMatters’ existing mass notification applications which are based on relevance engine technology. xMatters’ relevance engines are the next generation of emergency mass notification systems which provide relevant alerts, tasks and actions to employees, citizens, management, press, customers and anyone affected by a serious business-impacting event. The combination of these technologies provides clients with the ability to respond faster, optimize employee safety and restore services faster than ever before.

“To effectively harness the power of mobile, personal devices in the workplace you must plan for a loss in connectivity when crisis strikes,” said Troy McAlpin, CEO of xMatters. “Many mass notification vendors assume that a network will be available and as we know, that’s not always the case. Bamboo is the only mobile-first incident management application built from the ground up by industry experts from Deloitte. Combining Bamboo with our next generation mass notification system reduces the risk of business interruption, optimizes employee safety and lowers the cost of business response.”

The need for these types of enhanced solutions was evident during the recent events of Hurricane Sandy, where mobile connections were not reliable and personnel were missing task lists, mobile access to plans and the ability to communicate rapidly. With Bamboo, personnel have plans and tasks pushed in advance to their devices. Employees can record tasks, send out “help me” SOS signals, build and communicate with teams close to them using Location Based Services (e.g. GPS location) and follow plans and tasks all from their mobile devices with or without network connectivity.

“After assisting several clients through events ranging from natural disasters to civil unrest we have concluded that organizations must supply their response teams and incident management teams with information they need with or without an active communication network,” said Doug Peete, VP Product Management, xMatters. “Our customers will be able to utilize this technology with their existing planning system from leaders such as Fusion Risk Management™, Kingsbridge™ and Clearview™.”

Bamboo’s mobile incident management feature set includes:

  • Locate My Team: allows users to find team members on a graphical map
  • Relocation: shows user’s current location on a map and provides directions to defined relocation sites
  • Alert Button: triggers an outbound ‘here is my location’ message to request help from fellow team members
  • Contacts and Call-Tree Access: leverages the native features of user’s smartphone to look up and contact team members via SMS, email and phone calls

Bamboo is now publicly available through xMatters as of today, February 13, 2013. xMatters announced it will support mass notification vendors with the Bamboo suite in addition to the xMatters mass notification system. Vendors supported will include xMatters, Send Word Now™, Mir3™, Everbridge™ and Sungard™. For more information, visit www.xmatters.com/bamboo.

About xMatters, inc.

xMatters builds relevance engines that connect people with what they need to know at exactly the right moment - so they can take immediate action. Our relevance engines work with existing enterprise applications, technologies and processes to help businesses run faster and smarter. More than 1000 global firms use xMatters to make their products and services more valuable, both internally and to their customers and shareholders. Founded in 2000 as AlarmPoint Systems, xMatters is headquartered in San Ramon, CA with European operations based in London. More information is available at www.xMatters.com or 1-877-xMATTRS or +44 (0) 1483 722 001 UK.

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xMatters, inc.
Charity Hudnall, 925-251-5757
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