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Saranyan Vigraham
Saranyan Vigraham
Saranyan Vigraham has a PhD in Computer Science. Currently, he is researching on the best and sustainable product development practices both in the EDA domain, and outside. Prior to this, he was with Qualcomm for over three years where he focused on analog verification methodologies. Before joining … More »

The curse of knowledge

October 21st, 2010 by Saranyan Vigraham

What did you hear?

I read about the curse of knowledge in an NY times article.

The term curse of knowledge was coined first in a 1989 journal on political economy meaning that when you become the expert in some subject, it is hard for you to imagine not knowing what you do.

How many times have we been bitten by this? How many times we have inferred something completely subjective out of a customer engagement/inquiry? Do we understand what our customers really need? You will be amazed at the number of times we forget to ask questions because we are bitten by the curse of knowledge. Our perception and mental models of our own expertise provides the answers to the questions, which should not be the case. Our customers should be providing the answers. We need to ask them the questions and shut our mental models.

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3 Responses to “The curse of knowledge”

  1. saranyan says:

    RT @TopsyRT: The curse of knowledge

  2. Nathan Toups says:

    RT @saranyan: RT @TopsyRT: The curse of knowledge

  3. "Expert" is the 1st person to say "that wont work" RT @saranyan: RT @TopsyRT: The curse of knowledge

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