Facilities management solution allows the largest credit union in the world to complete common facility management tasks in hours rather than days
MENLO PARK, Calif. — (BUSINESS WIRE) — April 6, 2011 — Facility management software from Skire, Inc. ( www.skire.com), the leading global provider of cloud-based solutions for managing capital projects, facilities and real estate, is delivering significant time savings—over 80 percent—on common facility management tasks, allowing Navy Federal Credit Union to deliver best-in-class service to its over 3 million members.
As Navy Federal grew to their current size of over 200 branches, they tracked activities using disparate spreadsheets and lacked a centralized view of space utilization of branches, thus making analysis and future planning challenging. Another opportunity for improvement was information sharing and tracking throughout the entire process by different teams such as the construction and maintenance groups.
In July of 2009, Navy Federal embarked on a mission to improve its lease and facility management processes by implementing facility management software, Skire Unifier. Unifier has given Navy Federal a single, integrated facilities lifecycle management tool that Navy Federal has configured to meet its specific needs. By using Unifier to implement best practices and standard processes across the facilities team, Navy Federal has now aggregated all facility data into one system and has automated reports and processes, leading to significant efficiency improvements.
A key aspect of the implementation was Navy Federal’s ability to configure the software rapidly using in-house resources. After initial training, the core Navy Federal team was able to quickly model the facility portfolio, configure re-engineered processes, and deploy incremental capabilities out to the field, resulting in rapid time to value (TTV), with initial capabilities going live in 14 weeks. In the first nine months of implementation, Navy Federal has already seen incredible results:
- Rent projection reports that used to take four business days (32 hours) now take four hours.
- Lease reports that used to take one to two weeks to generate now take only four hours.
- Achieved substantial reduction in help desk call volume as the result of online availability of information.
- Ability to audit and control the use of space within the branches.
“Implementing facility management software was a critical step in centralizing our branch facility operation process,” said Rebecca Nieves, project manager, Navy Federal Credit Union. “Unifier’s reporting tools are a vast improvement over what we were using before, enabling us to analyze our lease, maintenance and construction data and make informed decisions about regular facility maintenance and proactively plan for the future.”
“Our sole goal when helping a customer implement and configure Unifier is to help make their jobs more efficient, easier and, ultimately, enable them to focus on important things like future planning and facility improvements, not searching for data buried in various inefficient systems,” said Tom Weeks, senior vice president of client services, Skire. “We are thrilled Navy Federal Credit Union has seen such impressive results. It is a great example of how an initial upfront investment in technology can pay off exponentially in terms of time and money savings, and we’re excited to work with other financial service organizations to help them realize similar results.”
To learn more about Skire’s solutions for the financial services industry, please register for Skire’s upcoming webinar at: http://www.skire.com/?page_id=2328.
Or, download the customer success story at http://www.skire.com/?page_id=2348.
About Skire
Skire is the leading global provider of cloud-based solutions for managing capital projects, facilities and real estate. Skire’s Unifier system has helped manage over $300 billion in capital projects and over three billion square feet of facilities and real estate. From Global Fortune 1000 companies, including five of the Fortune 10, to universities, local municipalities and small businesses, organizations of all sizes utilize our best-in-class system to improve operations, reduce costs and enhance service delivery. Skire’s solutions are purpose-built, flexible, and simple to deploy and use, and range from a full lifecycle IWMS approach to targeted solutions such as Project Controls, Document Management, Bid Management, Cash Flow Forecasting, Work Order Management, Lease Management, Space Management and more. Skire was recognized by Inc. Magazine in 2010 as one of America’s Fastest Growing Private Companies and is headquartered in the Silicon Valley. For more information, visit http://www.skire.com.
About Navy Federal Credit Union
Navy Federal Credit Union is the world's largest natural person credit union with $44 billion in assets, 3.6 million members, 213 branch offices, and 7,800 employees worldwide. The credit union serves all Department of Defense military and civilian personnel and their families. For additional information about Navy Federal, visit www.navyfederal.org.
Unifier is a trademark of Skire, Inc. All other products and services mentioned herein are trademarks of their respective companies.
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